Task Status Drop-down Is Showing All the Task Status In Agent Dashboard Create Task Page

(Doc ID 2183032.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, Service Request Form,

The task status drop-down in the task create page is not restrict the status based on the task status transition. But in 12.0.6, the same setup is working fine.

If the task status transition is done properly, the task status drop-down should restrict the task status accordingly.

The issue can be reproduced at will with the following steps:
1. Login to apps.
2. Define the transition.
3. Navigate to customer support specialist (R) -> Agent dashboard. Create an SR.
4. In the create task page, the task status drop-down is showing all the task status.


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