Task Status Drop-down Is Showing All the Task Status In Agent Dashboard Create Task Page (Doc ID 2183032.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Service Request Form,


ACTUAL BEHAVIOR
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The task status drop-down in the task create page is not restrict the status based on the task status transition. But in 12.0.6, the same setup is working fine.

EXPECTED BEHAVIOR
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If the task status transition is done properly, the task status drop-down should restrict the task status accordingly.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to apps.
2. Define the transition.
3. Navigate to customer support specialist (R) -> Agent dashboard. Create an SR.
4. In the create task page, the task status drop-down is showing all the task status.

Cause

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