Wip Issue Fails with Error: The Quantity Should Be Equal to One for Serialized Instances. (Doc ID 2183355.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
Transaction WIP Issue has been stuck in csi_txn_errors with message "Error(E) :The Quantity should be equal to one for Serialized Instances. Please check the quantity entered. (QUANTITY=&qty)"

EXPECTED BEHAVIOR
-----------------------
Instance should be created for WIP issue transaction

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Issue a WIP for IB trackable item and process it
2. instance will be stuck in IB interface

Changes

 

Cause

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