Long Description Is Empty/Null For ATO Items (Doc ID 2183942.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Configure to Order - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Item Issues

ACTUAL BEHAVIOR
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Find when creating an ATO item (star reference) from a model, the long description of the star reference is not always created with the long description on the root model.

EXPECTED BEHAVIOR
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Expect the long description would be populated, for the configured ATO items, upon the configured item creation.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a sales order for an ATO model
2. Confirm that the ATO model item has a long description
3. Using the Configurator, create an ATO item (Star * Item)
4. Query the item in the master item form, and find that the long description is not populated

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are spending additional time verifying item definition and causing additional work and inconsistency on the documentation.
.

Cause

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