Long Description Is Empty/Null For ATO Items

(Doc ID 2183942.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Configure to Order - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, Item Issues

Find when creating an ATO item (star reference) from a model, the long description of the star reference is not always created with the long description on the root model.

Expect the long description would be populated, for the configured ATO items, upon the configured item creation.

The issue can be reproduced at will with the following steps:
1. Create a sales order for an ATO model
2. Confirm that the ATO model item has a long description
3. Using the Configurator, create an ATO item (Star * Item)
4. Query the item in the master item form, and find that the long description is not populated

The issue has the following business impact:
Due to this issue, users are spending additional time verifying item definition and causing additional work and inconsistency on the documentation.


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