Preventive Maintenance Schedule is not Extended while Service Contract is Extended (Doc ID 2184109.1)

Last updated on DECEMBER 26, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Authoring

When a contract is extended, the Preventive Maintenance (PM) schedules are not extended. And it is not possible to update or create PM schedule on the extended contract.

STEPS:
-----------
The issue can be reproduced at will with the following steps:

1) Search for an existing contract of type Service Agreement
2) Extend the contract
3) Check the PM schedule on the contract. Schedule is not extended


BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Not able to schedule Preventive maintenance on extended contracts

Cause

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