Preventive Maintenance Schedule is not Extended while Service Contract is Extended
Last updated on DECEMBER 26, 2016
Applies to:Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
On : 12.1.3 version, Service Authoring
When a contract is extended, the Preventive Maintenance (PM) schedules are not extended. And it is not possible to update or create PM schedule on the extended contract.
The issue can be reproduced at will with the following steps:
1) Search for an existing contract of type Service Agreement
2) Extend the contract
3) Check the PM schedule on the contract. Schedule is not extended
The issue has the following business impact:
Not able to schedule Preventive maintenance on extended contracts
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