Preventive Maintenance Schedule is not Extended while Service Contract is Extended

(Doc ID 2184109.1)

Last updated on DECEMBER 26, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


On : 12.1.3 version, Service Authoring

When a contract is extended, the Preventive Maintenance (PM) schedules are not extended. And it is not possible to update or create PM schedule on the extended contract.

The issue can be reproduced at will with the following steps:

1) Search for an existing contract of type Service Agreement
2) Extend the contract
3) Check the PM schedule on the contract. Schedule is not extended

The issue has the following business impact:

Not able to schedule Preventive maintenance on extended contracts


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