Cannot Apply Credit Memo As Invoice Locked By Another User (Doc ID 2184208.1)

Last updated on MARCH 31, 2017

Applies to:

Oracle Receivables - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Transactions Related

When attempting to apply credit memo to an invoice the following error occurs.

ERROR
-----------------------
Cannot apply the credit memo because the invoice is locked by another user. Please try again later.


STEPS TO REPRODUCE THE PROBLEM:
-------------------------------
Create a Sales Order.
Interface the order to Receivables.
Brazilian Localization > Transactions > Bank Collections > Remittance Batches

Navigate to the Bank Transfer Remittance Batches window.
Enter the name of file that contains the Transactions to remit to the Bank.
Enter the name of Payment Method
Enter selection criteria.
Press the button Bank Distributions.
Enter the Number of the Bank.
Enter the Number of the Branch
The others fields are completed by the program.
In the Distributions Rules, enter the range of Document Amounts and enter the range of Remittance Amounts.
Save.
Create a on-account credit memo and apply against the invoice.



Changes

 Upgrade to Release 12.2.4

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms