Customer Online: Customer Account Roles Data in HZ_CUST_ACCOUNT_ROLES table Are Not Displayed

(Doc ID 2184309.1)

Last updated on SEPTEMBER 19, 2016

Applies to:

Oracle Customers Online - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Customer Tab

ACTUAL BEHAVIOR
---------------
Query up a party in OCO
Navigate to Account Page
You do NOT see any information under the ROLES column

EXPECTED BEHAVIOR
-----------------------
Query up a party in OCO
Navigate to Account Page
Roles information should be displayed under the ROLES column

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log onto OCO
2. Query up a party
3. Click Accounts link navigate to the Account Page
4. Click on the Update icon

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Roles information

Cause

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