Ora-01086: Savepoint 'create_servicerequest_pub' Never Established in This Session or Is Invalid (Doc ID 2184451.1)

Last updated on JANUARY 23, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


When attempting to create a SR using the CREATE_SERVICEREQUEST_PUB API, the following error is displayed.

ERROR
-----------------------
ORA-01086: savepoint 'CREATE_SERVICEREQUEST_PUB' never established in this session or is invalid
ORA-06512: at "APPS.CS_SERVICEREQUEST_PUB", line 2174
ORA-01086: savepoint 'CREATE_SERVICEREQUEST_PVT' never established in this session or is invalid
ORA-06512: at "APPS.CS_SERVICEREQUEST_PVT", line 3480
ORA-01086: savepoint 'CS_AUTOGEN_TASK_PVT' never established in this session


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Create SR using CREATE_SERVICEREQUEST_PUB API


Changes

 

Cause

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