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ORA-01086: Savepoint 'CREATE_SERVICEREQUEST_PUB' Error When Creating a Service Request Using The SR API (Doc ID 2184451.1)

Last updated on MAY 29, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


When attempting to create a SR using the CREATE_SERVICEREQUEST_PUB API, the following error is displayed.

Errors
ORA-01086: savepoint 'CREATE_SERVICEREQUEST_PUB' never established in this session or is invalid
ORA-06512: at "APPS.CS_SERVICEREQUEST_PUB", line 2174
ORA-01086: savepoint 'CREATE_SERVICEREQUEST_PVT' never established in this session or is invalid
ORA-06512: at "APPS.CS_SERVICEREQUEST_PVT", line 3480
ORA-01086: savepoint 'CS_AUTOGEN_TASK_PVT' never established in this session



Steps:
Create a Service Request using the CREATE_SERVICEREQUEST_PUB API



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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