Ora-01086: Savepoint 'create_servicerequest_pub' Never Established in This Session or Is Invalid
Last updated on JANUARY 23, 2017
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
When attempting to create a SR using the CREATE_SERVICEREQUEST_PUB API, the following error is displayed.
ORA-01086: savepoint 'CREATE_SERVICEREQUEST_PUB' never established in this session or is invalid
ORA-06512: at "APPS.CS_SERVICEREQUEST_PUB", line 2174
ORA-01086: savepoint 'CREATE_SERVICEREQUEST_PVT' never established in this session or is invalid
ORA-06512: at "APPS.CS_SERVICEREQUEST_PVT", line 3480
ORA-01086: savepoint 'CS_AUTOGEN_TASK_PVT' never established in this session
The issue can be reproduced at will with the following steps:
Create SR using CREATE_SERVICEREQUEST_PUB API
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms