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Trouble Shooting Guide For Oracle iAssets (Doc ID 2184474.1)

Last updated on APRIL 16, 2018

Applies to:

Oracle iAssets - Version 12.0.0 to 12.2.6 [Release 12 to 12.2]
Oracle Assets - Version 12.0.0 and later
Information in this document applies to any platform.

Purpose

 This guide can be used to debug and gather information needed for analyzing problems that occur in iAssets. This may not be the complete reference to iAsset issues.

 Scope: This is intended for both Functional and Technical users.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
  

1 When attempting to perform an iAsset Transfer find, searching by Asset number finds no results found
 2 Unable to see Export Button
 3 Asset is getting transferred without approval
 4 Unable to pass “Effective Transfer Date” while creating transfer request
 5 User is unable to find Releasing Approver
 6 Limited number of records getting processed by Post Asset Transfer Requests program (IAPTFR)
 7 While creating transfer request seeing either of below errors:
 Unable to find person ID: -1
Unable to find an object with the name EmployeeVO
 8 IAPTFR: Post Asset Transfer Requests not picking up records
 9 For IAPTFR: Post Asset Transfer Requests, parameter LOV for BOOK doesn't show book name to which asset belongs.
 10 Transfer Request failing with workflow error like IAWF.Get_Next_Approver(IAWF, 11111, 122230, Get next approver ID:l_chain_phase=RECEIVE)
 11  Getting error in iAsset as : There is no cost center setup for <employee name>
 12  Unable to find Approvers in LOV
References

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