Last updated on SEPTEMBER 25, 2017
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
Calling Create Service Request API.
The Service Request creation ends in error when calling the API using 'Install At Customer's contact.
This happens even after setting up a relationship between the two customers in Customer Standard page and in the Contact Center.
What is Working:
After changing the Service Request (SR) customer to the same as Install at Customer, the SR could be generated without any error.
It seems that the related customer's contact cannot be entered in the different owner's SR.
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