Create Service Request API:API Programming Error (CS_ServiceRequest_UTIL.Validate_Org_Relationship): The value "XXXXXX" for parameter p_party_id is invalid (Doc ID 2184508.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal


Calling Create Service Request API

Service Request Creation Status - Error
x_msg_summary is API Programming Error (CS_ServiceRequest_UTIL.Validate_Org_Relationship): The value "XXXXX" for parameter p_party_id is invalid.
x_msg_details is API Programming Error (CS_ServiceRequest_UTIL.Validate_Org_Relationship): The value "XXXXX" for parameter p_party_id is invalid.
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On Analysis identified , When calling  the API, Using install at customer's contact into the Service Request is causing the problem.After  changing the Service Request (SR) customer to the same as install at customer, the SR could be generated without any error.

This happens even when setup relationship between 2 customers in customer standard page and contact center, The error persists . So  why the related customer's contact cannot be input in the different owner's SR? Is this intended?


 

Solution

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