Dispute Button is Not Enabled on Account Details Page or Transaction List Page

(Doc ID 2184855.1)

Last updated on OCTOBER 04, 2016

Applies to:

Oracle iReceivables - Version 12.1.3 to 12.2.3Cloud [Release 12.1 to 12.2Cloud]
Information in this document applies to any platform.

Symptoms

Created an invoice in AR and query the invoice in iReceivables to dispute the invoice but the "Dispute" button is not visible.

Steps to Reproduce:
Responsibility: Receivables Manager
Navigation: Transaction> Transaction

1)Create an Invoice

Responsibility: iReceivables
Navigation: Customer search

2)Search for the invoice created in above step to dispute.
   The Dispute button is not visible.

Cause

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