Emails Stuck In Iem_rt_preproc_emails (Doc ID 2184981.1)

Last updated on JUNE 14, 2017

Applies to:

Oracle Email Center - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Agent Console

ACTUAL BEHAVIOR
---------------
Emails have never been transferred to Email Center and remain always invisible to the agents, which means a loss of information.
Profile Option: IEM: PROCESSING: REPROCESS ALL TAGS is set to 'Yes' on Site Level.

EXPECTED BEHAVIOR
-----------------------
Emails should not be stuck in IEM_RT_PREPROC_EMAILS

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

The issue can be reproduced at will with the following steps:
1. Send email into Email Center account
2. Log into Email Center as Email Center Agent console responsibility
3. Queue is empty emails are not seen.
4. Check the Email Center Administrator responsibility , Monitor tab processed folder email count is incremented.
5. Check the IEM_RT_PREPROC_ EMAILS table the email record is sitting in there not processed


Changes

 

Cause

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