When Rejecting Warranty Order: Error 3138 You Must Enter Rejection Reason If Rejecting (Doc ID 2185208.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to reject a warranty order on the workflow approval notification,
the following error occurs.

ERROR

Error 3138 : Action cannot be performed on this notification : You must enter rejection reason if rejecting.

STEPS TO REPRODUCE

1. Notification form
2. Reject the RMA
3. Results in error
4. You cannot see a field on the notification for choosing a rejection reason, only a note field at the bottom.


Cause

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