Cannot Apply Hold When Select All Lines And One Of Them Is Cancelled Or Closed (Doc ID 2185396.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

On Release 12.2.5, cannot Apply Hold when select all lines (Edit>Select All) and one line is in Cancelled Status

EXPECTED BEHAVIOR

This worked OK in 11i.

STEPS TO REPRODUCE

1. Order Management Responsibility
2. Sales Orders > Query Order with:
  1 line CANCELLED
  2 Lines CLOSED
  2 lines in 'Awaiting Shipping'
3. Select all lines
4. Try to apply a workflow activity 'Picking Activity' hold on all lines
5. Results in note:
Hold on workflow activity Pick Line is not applicable to any of the selected records.
6. But if you select one of the following lines in Awaiting Shipping individually it - the hold is successfully applied

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms