Account Merge Error: MSG-00001: ARP_CMERGE_ARCUS create_cust_site_payment_method (Doc ID 2185675.1)

Last updated on SEPTEMBER 22, 2016

Applies to:

Oracle Trading Community - Version 11.5.10 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, CDM Merge

Trying to Merge two customer accounts and getting this error

ERROR
-----------------------
Account Merge Error: MSG-00001: ARP_CMERGE_ARCUS.create_same_sites : User-Defined Exception

MSG-00001: create_same_sites:create_account_site_use 29-AUG-2016 10:20:29
MSG-00001: create_same_sites:create_cust_site_payment_method 29-AUG-2016 10:20:29
MSG-00001: create_same_sites:create_cust_site_payment_method error 29-AUG-2016 10:20:29
MSG-00001: ARP_CMERGE_ARCUS.create_same_sites : User-Defined Exception 29-AUG-2016 10:20:29
MSG-00100: 100 processing error
MSG-00100: processing_error


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run Customer Merge


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms