"java.sql.SQLException: Initialization failed" Error When Trying To Create Service Request From Agent Dashboard
(Doc ID 2185682.1)
Last updated on MAY 21, 2024
Applies to:
Oracle Customer Support - Version 12.2.5 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.5 version, Agent Dashboard
Getting the following error when Creating Service request
ERROR
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You have encountered an unexpected error.Please contact the System Administrator for assistance.
Click here for exception details
Exception Details.
oracle.apps.fnd.framework.OAException: java.sql.SQLException: Initialization failed
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:783)
at oracle.apps.cs.logs.webui.logsCO.processRequest(logsCO.java:56)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:631)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
## Detail 0 ##
java.sql.SQLException: Initialization failed
at oracle.sql.NUMBER.(NUMBER.java:305)
at oracle.jbo.domain.Number.(Number.java:289)
at oracle.apps.cs.logs.server.logsAMImpl.execQuery(logsAMImpl.java:188)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2283)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2182)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1491)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Applications
2. (R)"Case Worker" or "Customer Support Specialist"
3. Click on Agent Dashboard
4. Enter the problem summary in the create service request page and click on Apply button
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |