Updating a Task in the Service Request Form and Clicking on Copy Before Saving Results in Error "Record Changed deleted by another user" (Doc ID 2185900.1)

Last updated on NOVEMBER 17, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to updating task on service request from, the following error occurs.

ERROR
-----------------------
Record Changed deleted by another user

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Service Request Form - > create or open and SR -> create task and save.
2. On the same task, make any change like add notes.
3. Click on Copy Task button and it prompts if you want to save the changes.
4. Click on ok and the a series of 'Record Changed deleted by another user' message appears.

Note: In spite of the message the Task is copied and created.


Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms