RMA Is AME Approved And Line Status Remains BOOKED

(Doc ID 2186199.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms


You have a couple RMAs with the line status is BOOKED after approvals. AME is used in RMA Transaction Type.
the following error occurs in the 'Diagnostics__OM_Order_Information' section titled 'Order AME Workflow Information':

ERROR

Error Name :WF_ERROR Error Message: [WF_ERROR] ERROR_MESSAGE=3835: Error '-6508 ORA-06508: PL/SQL: could not find program unit being called' encountered during execution of Generate function 'WF_XML. Generate' for event 'oracle.apps.wf.notification.send'. ERROR_STACK= Wf_Engine_Util.Function_Call(OE_STANDARD_WF.OEAME_SELECTOR, OEAME, 14216, TEST_CTX) Wf_Engine_Util.Execute_Selector_Function(OEAME, 14216, TEST_ CTX) Wf_Engine_Util.Function_Call(OE_STANDARD_WF.OEAME_SELECTOR, OEAME, 14216, Wf_Engine_Util.Execute_Selector_Function(OEAME, 14216, TEST_ CTX) Wf_Engine.CB(TESTCTX, OEAME:14216:105307, ::::) Wf_Engine.oldCB(TESTCTX, OEAME:14216:105307, ::::) WF_MAIL.SetContext(41660342) Wf_Notification_Util.SetNLSContext(, AMERICAN, AMERICA, DD-MON-RR, AMERICAN, .,, BINARY) WF_XML.Generate(oracle.apps.wf.notification.send, 41660342)WF_XML.Generate(oracle.apps.wf.notification.send, 41660342) Wf_Notification_Util.SetNLSContext(, AMERICAN, AMERICA, DD-M ON-RR, AMERICAN, .,, BINARY) Wf_Event.setMessage(oracle.apps.wf.notification.send, 416603 42, WF_XML.Generate) Wf_Event.dispatch_internal()Error Stack:Wfa_Sec.GetFWKUserName()

STEPS TO REPRODUCE

You cannot reproduce at will when re-entering the same RMA:
AME was working fine a week ago and some of the RMAs remain in BOOKED status.



Cause

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