The shortcut key for 'Customer Confirmation' is not unique when language is different than English (Doc ID 2186402.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Field Service - Version 12.1.3.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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The shortcut key for 'Customer Confirmation' in the English version of the form is unique - "C". However, in the Norwegian version it is not unique.

EXPECTED BEHAVIOR
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Expect the shortcut to be unique to work properly.

STEPS
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The issue can be reproduced at will with the following steps:

In the English version of the form
1. (N)Navigate>Customer Confirmation
2. "Customer Confirmation" short code is underscored "C", which is unique in the menu.

In the Norwegian version of the form:
1. (N)Naviger>Kundebekreftelse
2. "Kundebekreftelse" short code is underscored "K", which is NOT unique in the menu. 'Kildedokument' also uses underscored "K"

Changes

 

Cause

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