Not All Notes Fields Are Being Shown in Grid In Contact Center (Doc ID 2186526.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Contact Center

ACTUAL BEHAVIOR
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On the Contact Centre on the Notes tab both the Description,Created By etc fields are shown as blank though Detail is seen .This is happening intermittent.

EXPECTED BEHAVIOR
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Expect that all the Note fields to be seen as without being shown as blank

STEPS
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The issue can be reproduced at will with the following steps:
1. Open Contact Center form
2. Query for Tag Number LHW375-024
3. Navigate to Note field
See that the Grid is shown as blank.


Cause

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