Service Request form - Charges tab: Shortcut Key (Alt+Q)
(Doc ID 2186947.1)
Last updated on JULY 21, 2020
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
In the Charges tab, the Shortcut key (Alt+Q) is assigned to both 'Auto Generate' button and 'Ship To' subtab.
Expected Behavior:
The 'Auto Generate' option is used more prevalently, therefore if the shortcut key is enabled for this, it would be helpful.
Steps:
(R) Service
(N) Service Requests > Create Service Request
- Charges tab
'Ship To' subtab has the "Q" underlined, as well as the 'Auto Generate' button.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |