Service Request form - Charges tab: Shortcut Key (Alt+Q)

(Doc ID 2186947.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In the Charges tab, the Shortcut key (Alt+Q) is assigned to both 'Auto Generate' button and 'Ship To' subtab.

Expected Behavior:

The 'Auto Generate' option is used more prevalently, therefore if the shortcut key is enabled for this, it would be helpful.

Steps:

(R) Service
(N) Service Requests > Create Service Request
 - Charges tab

'Ship To' subtab has the "Q" underlined, as well as the 'Auto Generate' button.

Cause

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