Hold is not Applied using Workflow Activity = Inventory Interface Non Ship (Doc ID 2187210.1)

Last updated on SEPTEMBER 20, 2021

Applies to:

Symptoms

ACTUAL BEHAVIOR

After the user apply the Hold manually in sales order line (sales order line level), the line is allowed to progress through pick release, shipping, and invoicing.

EXPECTED BEHAVIOR

Expect that when you apply a hold in a sales order line, this sales order line become ineligible to pick release or shipping this line.
A line with a HOLD should not be billed, should not be invoiced, should be locked, but this is not happening, after apply the HOLD no lockout occurs in this line and user can invoice this line that is on hold unless the user release the hold manually.

STEPS TO REPRODUCE

1 Order Management Super User responsibility
2  Orders, Returns > Sales Orders
3. Enter and Book an order
4.  On the line: Actions > Apply Holds >
Select this hold:
  Description = Hold Order Regardless of Status
  Type = Order Administration Hold
  Workflow Item = OM Order Line
  Workflow Activity = Inventory Interface Non Ships
5. Message shows: APP-ONT-251124: Hold applied successfully
6. User can Pick, Ship, Invoice this line

Cause

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