Hold is not Applied using Workflow Activity = Inventory Interface Non Ship
Last updated on SEPTEMBER 20, 2017
Applies to:Oracle Order Management - Version 220.127.116.11 and later
Information in this document applies to any platform.
After the user apply the Hold manually in sales order line (sales order line level), the line is allowed to progress through pick release, shipping, and invoicing.
Expect that when you apply a hold in a sales order line, this sales order line become ineligible to pick release or shipping this line.
A line with a HOLD should not be billed, should not be invoiced, should be locked, but this is not happening, after apply the HOLD no lockout occurs in this line and user can invoice this line that is on hold unless the user release the hold manually.
STEPS TO REPRODUCE
1 Order Management Super User responsibility
2 Orders, Returns > Sales Orders
3. Enter and Book an order
4. On the line: Actions > Apply Holds >
Select this hold:
Description = Hold Order Regardless of Status
Type = Order Administration Hold
Workflow Item = OM Order Line
Workflow Activity = Inventory Interface Non Ships
5. Message shows: APP-ONT-251124: Hold applied successfully
6. User can Pick, Ship, Invoice this line
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms