Enablement Service Pack 3 ( cannot be applied to Knowledge Center

(Doc ID 2187763.1)

Last updated on OCTOBER 20, 2016

Applies to:

User Productivity Kit - Version 12.1.2 and later
Information in this document applies to any platform.


When trying to apply the 12.1.0 Enablement Service Pack 3 ( for Knowledge Center, after selecting the installation directory, an error message is shown:

"ADO SQL object could not connect to the specified source.  Error: Login failed for user 'EMPTY'"


"ADO SQL object could not connect to the specified source. Error: null password given; login denied"

Followed by a message the the ESP must be applied to an installation of or higher.  Installation cannot continue at this point.


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