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Unable to View Notes When Special Characters Exist (Doc ID 2187825.1)

Last updated on JANUARY 22, 2021

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.


When a note is created from copied text from some other application, and that text contains special characters, it shows in the Notes tab as '??'.  But it also causes all data in the notes bali table(grid) to be blank.

Steps to Reproduce:

Responsibility: Collections Agent
: Collections

  1. Copy note text from email or a Word document (like a smiley face icon) and paste into a new note and save
  2. Saving the note causes all notes to disappear, even though the user can still scroll through the notes.


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In this Document
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps

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