Performance Issue When Clicking on Item LOV Under Charges Tab In Create Service Request Form (Doc ID 2188641.1)

Last updated on SEPTEMBER 30, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Charges UI, APIs, and schema

ACTUAL BEHAVIOR
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When adding new charge line, selecting the item is taking long time.

EXPECTED BEHAVIOR
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Selecting a item should not take more time when adding the new charge line under charges tab in service request form.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Service (R) -> Service Requests -> Create Service Request
2. Open SR and click on Click Charges tab.
3. Enter a new line for an item under actions tab and it takes long time to populate.


Cause

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