After Receiving RMA, How do You Link Original Sales Order to New Sales Order.
(Doc ID 2188669.1)
Last updated on SEPTEMBER 22, 2018
Applies to:Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.
You have a scenario where you created a sales order (A) and shipped it. Then an RMA was created (B) to return several items from sales order (A). The RMA (B) used 'RMA with Credit and Approval' workflow for Return transaction type. A complete receiving has been done for the RMA (B).
Now you want to ship new items in place of the ones which were returned - RMA (B).
A new sales order (C) was created to accomplish this.
The issue you are facing is - how can you link sales order (C) with the original sales order (A)?
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