Getting Error Message : Failed Performing Update , When Trying To Use A New Tax Code (Doc ID 2188849.1)

Last updated on OCTOBER 19, 2016

Applies to:

Oracle E-Business Tax - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Tax Calculation

Getting error message : Failed performing update , when trying to use Taxware to Calculate Tax.


ERROR
-----------------------

Failed in performing the update

Debug shows

ZX.PLSQL.ZX_TAXWARE_TAX_SERVICE_PKG.CALCULATE_TAX_API Calling ZX_TAX_TAXWARE_REV.GET_RELEASE Verify the integration with the version of Taxware product is certified
ZX.PL/SQL.ZX_TAX_TAXWARE_REV.GET_RELEASE ZX_TAX_TAXWARE_REV.GET_RELEASE(+)
ZX_TAX_TAXWARE_REV.GET_RELEASE Checking Current release==4.0
ZX_TAX_TAXWARE_REV.GET_RELEASE Major.Minor==3.5
ZX_TAX_TAXWARE_REV.GET_RELEASE major: 4
ZX_TAX_TAXWARE_REV.GET_RELEASE minor: 0
ZX_TAX_TAXWARE_REV.GET_RELEASE Version Error: 0ORA-0000: normal, successful completion



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enter transaction

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot enter transaction

Cause

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