My Oracle Support Banner

Getting Error Message : Failed Performing Update , When Trying To Use A New Tax Code (Doc ID 2188849.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle E-Business Tax - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Tax Calculation

Getting error message : Failed performing update , when trying to use Taxware to Calculate Tax.


ERROR
-----------------------

Failed in performing the update

Debug shows

ZX.PLSQL.ZX_TAXWARE_TAX_SERVICE_PKG.CALCULATE_TAX_API Calling ZX_TAX_TAXWARE_REV.GET_RELEASE Verify the integration with the version of Taxware product is certified
ZX.PL/SQL.ZX_TAX_TAXWARE_REV.GET_RELEASE ZX_TAX_TAXWARE_REV.GET_RELEASE(+)
ZX_TAX_TAXWARE_REV.GET_RELEASE Checking Current release==4.0
ZX_TAX_TAXWARE_REV.GET_RELEASE Major.Minor==3.5
ZX_TAX_TAXWARE_REV.GET_RELEASE major: 4
ZX_TAX_TAXWARE_REV.GET_RELEASE minor: 0
ZX_TAX_TAXWARE_REV.GET_RELEASE Version Error: 0ORA-0000: normal, successful completion



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enter transaction

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot enter transaction

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.