New Hire Life Event is not Starting on Hire Date (Doc ID 2188864.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.9 version, Advanced Benefits

ACTUAL BEHAVIOR
---------------
New Hire Life event starts coverage on the date the life event was processed, not the effective date of the life event.

EXPECTED BEHAVIOR
-----------------------
Expect the New Hire Life event to start coverage as of the Hire Date.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Hire new employee as of 22-Aug-2016.
2. New employee completed his benefits enrollment on 20-Sep-2016.
3. Enrollments show Start Date of 20-Sep-2016, not 22-Aug-2016 as expected..

New Hire life event was voided and reprocessed on 20-Sep-2016.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the new hire does not have correct coverage from his start date.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms