Planned Effort Defaulting To 0 In Service Request Task Tab (Doc ID 2189054.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

ACTUAL BEHAVIOR
---------------
Planned Effort defaulting to 0  and cannot change it

EXPECTED BEHAVIOR
-----------------------
Expect Planned effort to be shown displayed correctly

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Apply Patch 23582753:R12.CS.B
2. Create Service Request
3. Create Task


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms