Unable To Perform Owner Or Claim Reason Update In Mass Update (Doc ID 2189602.1)

Last updated on JUNE 13, 2017

Applies to:

Oracle Trade Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, CLAIMS

When the user is trying to select multiple claims and then try to update the owner or Claim Reason and tries to apply the same, the user receives the following error.


ERROR
-----------------------
Error
You are trying to access a page that is no longer active.
- The referring page may have come from a previous session. Please select Home to proceed.




STEPS
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The issue can be reproduced at will with the following steps:
1. Create a Mass update





Changes

 

Cause

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