Issue Calling Customer Contact Center From JSP Page As Suggested In Note 1267000.1 (Doc ID 2189881.1)

Last updated on OCTOBER 05, 2016

Applies to:

Oracle Advanced Inbound Telephony - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, CTI Integration with SDK

ACTUAL BEHAVIOR
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- Customer is following steps listed in Steps To Setup Direct CTI Integration for R12.1.x (Doc ID 1267000.1)
- They are stuck on step 9.
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Double Click on ccDirectTest.html
 
Expected Behavior : Custom App launches with no errors in the java console :

e.g.


Initializing Default logging
[Tue Nov 16 16:48:47 GMT 2010] - [providerPlugin:verbose] - setProfileValue( CCT_BASIC_TELEPHONY_LOG_LEVEL verbose )
[Tue Nov 16 16:48:47 GMT 2010] - [providerPlugin:verbose] - PluginContext.initLogging entering
[Tue Nov 16 16:48:47 GMT 2010] - [providerPlugin:verbose] - getProfileValue( CCT_BASIC_TELEPHONY_LOG_LEVEL )
[Tue Nov 16 16:48:47 GMT 2010] - [providerPlugin:verbose] - getProfileValue( CCT_BASIC_TELEPHONY_LOG_LEVEL )= verbose
[Tue Nov 16 16:48:47 GMT 2010] - [providerPlugin:verbose] - getProfileValue( CCT_BASIC_TELEPHONY_LOG_LEVEL )
[Tue Nov 16 16:48:47 GMT 2010] - [providerPlugin:verbose] - getProfileValue( CCT_BASIC_TELEPHONY_LOG_LEVEL )= verbose
[Tue Nov 16 16:48:47 GMT 2010] - [providerPlugin:verbose] - PluginContext.initLogging leaving
[Tue Nov 16 16:48:47 GMT 2010] - [providerPlugin:verbose] - Inside Httpserver start.
Host Name is:127.0.0.1, Port:3107
Exiting init

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Not provided

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Deadline is next week on Friday

Changes

 

Cause

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