Field Service Debrief: Issue when Opening the HTML Debrief Form with Multiple Assignments (Doc ID 2190219.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

If you have one engineer assigned to the Task with no schedule dates, the Debrief will open with no problems.
If you have two engineers assigned to the task with no schedule dates, the debrief form will not open correctly.

The old Forms version of Debrief opens correctly with many resources assigned and no scheduled dates.
The problem is with the HTML Debrief as it behaves differently:
 - With one engineer and no scheduled dates => opens OK
 - With more that one engineer and no scheduled dates => it doesn't open.

Expected Behavior:

If it opens for one then having more should make no difference if scheduled date populated or not.

What is / was Working:

The old Forms version of Debrief opens correctly with many resources assigned and no scheduled dates opens with no issues.

Steps:

 1. Create an SR with a Task
 2. Assign multiple assignees to the Task
 3. Click debrief button from the Task tab to enter (HTML) debrief
 => With more that one engineer and no scheduled dates, it does not open.

Cause

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