Field Service Technician Portal Error When Using Personalized View (Doc ID 2190359.1)

Last updated on OCTOBER 17, 2016

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Field Service Engineer Portal

When using a personalized View in the Field Service Technician Portal dashboard, the following error occurs:

ERROR
-----------------------
You have encountered an unexpected error. Please contact the System Administrator for assistance.

java.sql.SQLSyntaxErrorException: ORA-00936: missing expression

STEPS
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The issue can be reproduced at will with the following steps:


Navigation -> Field Service Technician Dashboard
We created a personalized view that is a copy of the Today's Tasks View
Added a Filter on Owner = Myself
Clicked Apply and View Results


Cause

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