Missing Attachments When Sync From MFS

(Doc ID 2190363.1)

Last updated on OCTOBER 11, 2016

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When adding attachments, the Service report as attachment in MFS multi-platform app and syncing to make it available in Oracle, some attachments are missing in oracle after syncing.
The issue is happening intermittently and it is difficult to be replicated.

EXPECTED BEHAVIOR
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All the attachments should be available after syncing.

STEPS
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The issue can be reproduced at will with the following steps:
1. Logon to MFS
2. Upload Service report as an attachment
3. Perform a synchronization
4. Some attachments are missing

Changes

Cause

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