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Missing Attachments When Sync From MFS (Doc ID 2190363.1)

Last updated on FEBRUARY 11, 2021

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When adding attachments, the Service report as attachment in MFS multi-platform app and syncing to make it available in EBS , some attachments are missing in EBS after syncing.
The issue is happening intermittently and it is difficult to be replicated.


EXPECTED BEHAVIOR
-----------------------
All the attachments should be available after syncing.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Logon to MFS
2. Upload Service report as an attachment
3. Perform a synchronization
4. Some attachments are missing

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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