Missing Attachments When Sync From MFS
(Doc ID 2190363.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Mobile Field Service - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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When adding attachments, the Service report as attachment in MFS multi-platform app and syncing to make it available in EBS , some attachments are missing in EBS after syncing.
The issue is happening intermittently and it is difficult to be replicated.
EXPECTED BEHAVIOR
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All the attachments should be available after syncing.
STEPS
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The issue can be reproduced at will with the following steps:
1. Logon to MFS
2. Upload Service report as an attachment
3. Perform a synchronization
4. Some attachments are missing
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |