Unable to Choose Resource type "Supplier Contact" as Individual Owner of Service Request in Agent Dash board (Doc ID 2190519.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2 version, Agent Dashboard in Test and Production environments

ACTUAL BEHAVIOR
---------------
Unable to choose Resource type "Supplier Contact" as Individual Owner of Service Request in Agent Dash board


EXPECTED BEHAVIOR
-----------------------
Able to choose Resource type "Supplier Contact" as Individual Owner of Service Request in Agent Dash board



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to apps
2. Navigate to Agent Dashboard
3. Update any Service Request
4.Click on Individual Owner LOV


Cause

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