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Unable to Choose Resource type "Supplier Contact" as Individual Owner of Service Request in Agent Dash board (Doc ID 2190519.1)

Last updated on FEBRUARY 24, 2019

Applies to:

Oracle Customer Support - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2 version, Agent Dashboard

ACTUAL BEHAVIOR
---------------
Unable to choose Resource type "Supplier Contact" as Individual Owner of Service Request in Agent Dash board


EXPECTED BEHAVIOR
-----------------------
Able to choose Resource type "Supplier Contact" as Individual Owner of Service Request in Agent Dash board



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to application
2. Navigate to Agent Dashboard
3. Update any Service Request
4.Click on Individual Owner List Of Values


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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