Customer Support HTML: Error "The following input contained illegal input value..." While trying To Add Text to Note Using Copy/Paste From a Source

(Doc ID 2190860.1)

Last updated on MARCH 29, 2017

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.


Agent Dashboard - Service Request page:

Getting the following error while trying to add Note by copying text from a Word document:

        "The following input contained illegal input value, please re-enter your input or contact the system administrator"

Followed by something like this:

< s p a n s t y l e " c o l o r : r g b ( 34 , 34 , 34 ) : t e x t-t r a n s f o r m : n o n e : t e
x t - i n d e n t : 0 p x ; l e t t e r - s p a c i n g ........

* Notes:
   This major error does not appear when not using Rich Text Editor (RTE).
   Also most of the formatting is retained (bold text, carriage returns...)


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