Unable To Approve Quotes (Doc ID 2191046.1)

Last updated on JUNE 27, 2017

Applies to:

Oracle Quoting - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On PROD:  12.1.3 version, HTML User Interface

ACTUAL BEHAVIOR  
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Even after all approvers approves, the Quote remains in "Pending Approval" status

EXPECTED BEHAVIOR
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Should be in "Approved" Status because there are no approvals setup in the system.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a Quote and try to approve the quote
2. See, quote status in Pending Approval

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Unable to convert some quotes to an order.

Cause

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