23271039 R12.2.5: Knowledge Base -> Knowledge Base -> Documents -> Publish Does Not Work (Doc ID 2191625.1)

Last updated on OCTOBER 17, 2016

Applies to:

Oracle Email Center - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Administration

When attempting to upload a file into a document in the Knowledge Base editor the following error is displayed:


ERROR
-----------------------
"This file could not be uploaded because the file size exceeds the limit of 15360 bytes."

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Email Center Administration
(N) Home > Knowledge Base > Documents > Publish Document
Click on Upload a file
Select file

The error above is displayed.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot attached files to a document in Knowledge Base.

Changes

 

Cause

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