Unable To Approve Multiple Special Requests (SPR) Due To Error - 'Offer code already exists. Please enter a new offer code.' (Doc ID 2191693.1)

Last updated on OCTOBER 11, 2016

Applies to:

Oracle Trade Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Indirect Sales Management

When approving multiple SPRs, users can't approve two SPRs consecutively. After approving the first SPR and being brought back to the SPR Simple Search view, searching and attempting to approve another SPR results in error message:


ERROR
-----------------------
Offer code already exists. Please enter a new offer code.
This name is currently being used as a modifier name or factor list name. Modifier names and Factor List names cannot be shared. Please enter a unique name.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open SPR Page. Search for SPR using Simple Search.
2. Update first SPR and continue with Approval Process.
3. On approving, error is raised -
Offer code already exists. Please enter a new offer code.
This name is currently being used as a modifier name or factor list name. Modifier names and Factor List names cannot be shared. Please enter a unique name.



Changes

 

Cause

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