Defect: Line Cancel Fails Due to "Cancellation is not qualified at this point. Quantity "0" is not allowed" (Doc ID 2191804.1)

Last updated on OCTOBER 11, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Problem Statement
When attempting to cancel Booked line, the following error occurs

Error
"Cancellation is not qualified at this point. Quantity "0" is not allowed
for a booked order if not cancellation. Please delete the line instead or
change the processing constraint setup to qualify the cancellation."

Steps to Reproduce

  1. Create Sales Order
  2. Create Sales Order Line
  3. Book Sales Order
  4. Cancel Order Line

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms