Keyword Search In OKS (Contracts) pages does not work with wildcards (i.e. %) (Doc ID 2192315.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.2.1 and later
Information in this document applies to any platform.

Symptoms

Keyword word search in Advanced search of Service Contracts Search page, is not working when using wildcard '%'.

STEPS

The issue can be reproduced at will with the following steps:
1. Responsibility: Service Contracts Manager Responsibility
2. Navigate to Contracts Administration > Contract Search > Advanced Search

Cases/Examples:
A. User enter keyword = MYS0000119
  Result: One row is returned.
B. User enters MYS% in the Keyword and click on GO.
  Result: Nothing is getting returned
C. If user does the same Keyword search for a description of the contract, it works.

Cause

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