My Oracle Support Banner

Duplicate Order Lines Created When Order Is Placed from IStore (Doc ID 2192345.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle iStore - Version 12.1.3Cloud and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,

ACTUAL BEHAVIOR
---------------
Customer has a modifier "Buy One Get One" Promotion defined.

When the customer buys item A, they get one of item B. When item A is ordered in iStore , the resulting sales order line for promotional item is created twice, so there are 2 line items for item B.

EXPECTED BEHAVIOR
-----------------------
Expect only one Get One free item to be applied.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. iStore, search for item A, place it in the cart
2. Place the cart as order
3. Query the order and notice the duplicate lines

 This does not happen in OM on a standalone sales order.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, an incorrect number of free items are sent to the customers.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.