My Oracle Support Banner

Service Requests Created From A Recall Are Missing The Item Instance and Serial Number (Doc ID 2192680.1)

Last updated on JUNE 22, 2017

Applies to:

Oracle Depot Repair - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On 12.2.4 -

Service Requests created from a recall are missing Item Instance and Serial Number.

Steps:

1. Create a Recall in depot repair
2. Add Item Instance(s)
3. Save. Generate Recall work, which will create Service Requests for each of the selected Instances.
4. Update Recall
5. Get confirmation message: "The recall has been updated successfully".

=> Under Details tab > Recall Details, the Item information -Item Instance and Serial number on Service Request- are missing.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.