Service Requests Created From A Recall Are Missing The Item Instance and Serial Number
Last updated on JUNE 22, 2017
Applies to:Oracle Depot Repair - Version 12.2.4 and later
Information in this document applies to any platform.
On 12.2.4 -
Service Requests created from a recall are missing Item Instance and Serial Number.
1. Create a Recall in depot repair
2. Add Item Instance(s)
3. Save. Generate Recall work, which will create Service Requests for each of the selected Instances.
4. Update Recall
5. Get confirmation message: "The recall has been updated successfully".
=> Under Details tab > Recall Details, the Item information -Item Instance and Serial number on Service Request- are missing.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms