File Names With Spaces Are Truncated When Downloading Attachments in Service Request Form (Doc ID 2192839.1)

Last updated on OCTOBER 13, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

ACTUAL BEHAVIOR
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When trying to open/download the file name which contains spaces in the service request attachment, the file name gets truncated at the first space and saved.

EXPECTED BEHAVIOR
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When click on "Open Document" button for the selected attachment in the SR form, the file name should get save as it is. It should not truncate at the first space in the filename

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Service (R) -> Service Requests -> Create Service Request
2. Create the service request and click on attachment icon in the menu.
3. Attach the file which contains the spaces in the name (eg: the file name is "4809_@@@_CHEC-1892 10679352 SCS_Extract.zip"
4. Click on Save
5. Click on 'Open Document'. the file name gets truncated at the first space in the filename when opening/saving.


Cause

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