Unable To Query Any Specific Record In Service Request Attribute Configuration Form (Doc ID 2192869.1)

Last updated on OCTOBER 17, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Setup flow, Production instance:

ACTUAL BEHAVIOR
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Users are unable to successfully execute a partial search in service request attribute configuration form.  Its very time consuming for the users to search the data by scrolling down.

EXPECTED BEHAVIOR
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System should return the specific records when pressing F11 and querying with some value and again pressing Ctrl F11. It should not return all the data.

STEPS
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The issue can be reproduced at will with the following steps:
1. (R) Service
2. (N) Setup > Mapping >Extended Attribute Mapping
3. Preformed a partial search on Name column: Press F11 and Query with some value and again press Ctrl F11. System will not display the specific records. It will return all data

Changes

 

Cause

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