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Change Strategy Button Assigns Strategy with Null ORG_ID (Doc ID 2192940.1)

Last updated on NOVEMBER 21, 2017

Applies to:

Oracle Advanced Collections - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When assigning a new strategy using the 'Change Strategy' button in the Strategy tab, the strategy is assigned without an ORG_ID in IEX_STRATEGIES.  Because of this, the strategy cannot be seen in the strategy tab.

When customer uses the 'IEX: Strategy Mangement' program, it correctly assigns a strategy with an org_id.


Steps to Reproduce:

Responsibility: Collections Agent
Navigation
: Collections

  1. Use the Change Strategy button to assign a new strategy.
  2. Refresh the screen and try to view the new strategy, it doesn't show.

Cause

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