How To Stop Showing Extended Additional Attributes Data In Log And Notes For A Service Request? (Doc ID 2193052.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

How to stop showing Extended additional attributes data in Log and notes section for a Service Request?

(R) Service
(N) Service Requests > Find/Create Service Requests
Query SR
Click on Workbench > Log and Notes

 

Solution

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