After customer merge, old address is displayed in AR Print Selected Invoices (Doc ID 2193256.1)

Last updated on NOVEMBER 18, 2016

Applies to:

Oracle Receivables - Version 12.1.3 and later
Oracle Trading Community - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customers Module

ACTUAL BEHAVIOR
----------------------------
When user updated the address on the customer record and run the merge it completed normally.
When the invoice was printed the old address was still showing on the invoice.

When the same process was done in a recently refreshed environment the process worked as expected and the new address was on the invoice.


EXPECTED BEHAVIOR
----------------------------
New address should be printed on invoice.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Update Customer Address
2. Merge customers
3. Old address displayed on transactions

BUSINESS IMPACT
--------------------------
The issue has the following business impact:
Due to this issue, users cannot report correctly, as the old address is shown on transactions.

Cause

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