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AU: Accessing Pdf Payslip, Errors: XML-20121: (Fatal Error) End tag does not match start tag 'G_OTH_ELE_INFO'. (Doc ID 2193710.1)

Last updated on FEBRUARY 21, 2017

Applies to:

Oracle HRMS (Australia) - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Australian Payroll

When attempting to View PDF Payslips using Self Service, the following error occurs.

## Detail 0 ##
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(
at sun.reflect.DelegatingMethodAccessorImpl.invoke(
Caused by: org.xml.sax.SAXParseException: : XML-20121: (Fatal Error) End tag does not match start tag 'G_OTH_ELE_INFO'.
at oracle.xdo.parser.v2.XMLError.flushErrorHandler(

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Navigate to ESS > Online Payslip




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