Error When I Click Source Name Links for Type 'Party' In Task Summary Page (Doc ID 2193741.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Sales - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Oracle Sales Tasks Integration

Users are receiving an error when clicking on Source name links for source type of 'Party' in Task summary page

ERROR
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  java.lang.StringIndexOuOfBoundsException: String index out of range: -1
  at oracle.apps.ams.webbean.CueCardContextWebBean.loadCueCardData



STEPS
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The issue can be reproduced at will with the following steps:
1. HPHC Sales Rep > JTF Tasks submenu (added to custom responsibility) > Summary
2. In the tasks view, click on the 'Source' name of 'Party' > get java error


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the links in the task page

Changes

 

Cause

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