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API Programming Error(CS_ServiceRequest_UTIL_Validate_Install_Site): The Value 'XXXX' for parameter Install Site is invalid. (Doc ID 2193772.1)

Last updated on JANUARY 06, 2020

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to update the Serial Number of a Service Request accessed from Agent Dashboard by entering Serial Number of the same customer, the following error is thrown.

Error:

API Programming Error(CS_ServiceRequest_UTIL_Validate_Install_Site): The value 'XXXX' for parameter Install Site is invalid


Steps:

(R) Customer Support Specialist
(N) Agent Dashboard

 - Search and open an existing Service Request
 - Update Serial Number with same serial number of customer
 - Save



Cause

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In this Document
Symptoms
Cause
Solution
References


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