API Programming Error(Cs_ServiceRequest_UTIL_Validate_Install_Site): The Value 'XXXX' (Doc ID 2193772.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version  - Create Service Request

When attempting to update the Serial Number of a Service Request accessed from Agent Dashboard by entering Serial number of
the same customer and saving the following error is thrown

ERROR
-----------------------
API Programming Error(Cs_ServiceRequest_UTIL_Validate_Install_Site): The value 'XXXX' for parameter Install Site is invalid


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1) Customer Support Manager (R)
2) Agent Dashboard (N)
3) Search and open Existing SR and update Serial Number with same serial number of customer and save




Cause

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